Mum feels emotionally destroyed over long wait for repairs on overcrowded home

A mum has said she feels “emotionally destroyed” after being let down by a housing company who have failed to carry out urgent work needed on her home.

Ellesse Walters says wind-damaged fence panels have been left with exposed nails despite efforts to get the issue fixed for months.

The 31-year-old mum of four has been living in her two-bedroom property in Old Basford area of Nottingham for 11-and-a-half years renting from PA Housing.

Storms earlier this year damaged fence panels, leaving nails sticking out and the panels became not secure, Nottinghamshire Live reports.

She claims the garden is not safe for her children to play in, and has noticed members of the public come into the garden too.

Ellesse said she has been trying to get the problems fixed, but despite asking on several different occasions, the repairs have not been carried out.

Ellesse said: “It’s just emotionally destroying when you’re trying to sort it out, and it is for the kids too.

“You have to be so careful when they go out in the garden, and if they escape, the front of the house is like a car park.

“I’m upset for the kids, they should be allowed to be kids and go out and play safely in the garden. I’ve been getting on at PA Housing to come and fix it, but I’ve just been ignored.”

Ellesse has one of the bedrooms, and her four kids, a son aged 11, twin boys aged six and a daughter aged four, have to share the other and she is desperate to move to a bigger, more suitable property.

Ellesse said: “It’s a massive situation, my eldest son is about to go into secondary school. He can’t go to bed until his younger siblings are asleep.

“I’ve tried to explain that to PA Housing as well, but they don’t seem bothered. I’ve had enough, I’m so fed up in my house and there is no room with my kids.

“I’ve been told I can’t be moved because of my tenancy. I just want to be able to move for my family.”

A spokesperson for PA Housing said: “We apologise for the ongoing problem with the fencing in our resident’s garden – she shouldn’t have needed to wait for this long for it to be fixed.

“We are taking this matter very seriously, and we will be in touch shortly with a date and time from our local contractor to get this problem sorted.

“Since moving into her home, our resident’s family has grown; so while she wasn’t originally living in overcrowded conditions, she is now.

“We know that she has been actively looking to move, and we’re doing everything we can to support her with this.”